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- Am I insured during a cleaning session? What if my HomeHelper damages something? In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- What is the difference between Classic and Premium Home Cleaning? For Classic Home Cleaning, customers are to prepare the cleaning tools and consumables to be used during the cleaning session by our HomeHelper. As for Premium Home Cleaning, customers are to only...
- How do I update my details such as address, email, mobile number, password? After logging in, you can go to your profile in the HomeHelpy app/website to change your details.
- Can I request for multiple cleaners? If you require multiple HomeHelpers, please create multiple bookings for the same time and address. Booking for multiple HomeHelpers is subjected to the availability of our HomeHelpers.
- Can I make a same day booking? You may book Home Cleaning services 2 hours before your desired appointment time. However, you will have to book Specialised Cleaning and Office cleaning services 2 days (48 hours) in advance.
