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- What if my HomeHelper requests for direct dealing? We do not allow private dealing between customers and HomeHelpers. If such a situation happens, please inform our Customer Service team immediately via the in-app help centre or email to...
- Am I insured during a cleaning session? What if my HomeHelper damages something? In the unlikely event of damages occurring, please contact our customer service team at enquires@homehelpy.com with supporting evidence. HomeHelpy's insurance only covers damage cases that is...
- My air conditioner has not been cleaned for the last 9 years. Can your HomeHelper still carry out his job as per normal? We do not recommend any cleaning or maintenance to be done. Any appliance over 8 years is recommended for replacement as there will be significant ageing of internal parts within the appliance...
- Service Assessment Customer feedbacks can be filled in no later than 7 days after the service ends. Customers are not allowed to make any amendments to their feedbacks once submitted.
- Will chemical cleaning of my air conditioner unit improve the power of my air conditioner? Sometimes, the air conditioner experiences a reduction in power efficiency due to the accumulation of dirt, dust and bacteria. If that is the case, thorough chemical washing of the air conditioner...
